Refund and Dispute Policy

All purchases made through the Service are final and non-refundable. This includes:

• Heart purchases
• Subscription fees
• Premium content access
• Any other virtual items or services

Refunds may only be considered in the following exceptional circumstances:

• Unauthorized transactions with verifiable proof of fraud
• Technical errors resulting in multiple charges for the same purchase
• Service unavailability immediately following purchase
• Legal requirements mandating refund provision

Please note that dissatisfaction with purchased items or accidental purchases do not qualify for refunds.

If you believe you are entitled to a refund under the exceptional circumstances listed above:

1. Initial Contact: Contact our support team within 48 hours of the purchase via email at lukeyuwu@lukeacademy.com
2. Documentation: Provide the following information:
   • Transaction ID
   • Date of purchase
   • Payment method used
   • Detailed explanation of the issue
   • Supporting documentation or evidence
3. Review Period: Allow 5-7 business days for our team to review your case
4. Resolution: We will notify you of our decision via email

Before initiating a chargeback with your payment provider, we strongly encourage you to contact our support team. Unauthorized chargebacks may result in:

• Immediate account suspension
• Forfeiture of all purchased hearts and benefits
• Prohibition from future purchases
• Potential legal action to recover disputed funds

We maintain detailed transaction records and will contest unauthorized chargebacks.

For any questions about our refund policy or to submit a refund request:

• Email: lukeyuwu@lukeacademy.com
• Response Time: Within 24-48 business hours
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM EST